How do you get 450,000 customers?

Ottumwa, Iowa: Scott Mooney, the founder of Country Supply, has something to teach us. Scott' s town of less than 40,000 people is a  solid hour south of Des Moines yet he has over 450,000 customers. He is a "country" man.  His business supplies people who love the country lifestyle.  His customers are from all over the country and from many different countries.

When we taped this story, this business was generating over $17 million in annual sales.

Scott is a natural merchant. He started his business while in junior high school. The business was was full time even before he graduated from high school.  His list compiling story is a classic; everybody should smile. The good news is that Scott takes the leap from gathering names and addresses to managing those names and real data about the needs and desires of all his customers and several million potential customers.

To be in business, database management is a must. Yet, in today's world, knowledge management tools are also needed to mine that database; it is essential to being a sustainable business.   As you would imagine, Scott learned a lot on the job. He had grown his business to about eighty people. They did everything and it was exhausting.

He just about burned out when he learned about outsourcing -- "do what you do best and find somebody else to do the rest." After researching and interviewing he chose the Stark Brothers Fulfillment Services in "his backyard" about 100 miles south in Louisiana, Missouri. By having Stark's specialists focus on his orders, inventory, shipping, and first-line customer support, Scott and his people had the freedom to focus on their core competencies.

Since the taping of this episode of the show, Scott sold his company to a global business.  He got that unexpected knock on the door and an offer he just simply could not refuse.

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